Your privacy is important to us. We only use your personal data when the law allows and this Policy conforms to the requirements of the GDPR.
What information we collect
We collect the following basic personal data directly from you when you contact us regarding a booking, e.g. when you phone or e-mail us to make an enquiry or a reservation:
· Personal Details such as name and Caravan Club Membership number
· Contact Details such as phone number and/or email address
How we use your personal information
We use your personal data on the legal basis of contract to provide you with the service or information you have requested::
· to identify you and communicate with you, including responding to emails
· to provide information you have requested in relation to the CL before you decide to make a reservation
· to process and manage your booking
Sharing your data
· We do not share your personal details with anyone, except where we are required or permitted to do so by law.
How long we keep your personal information
· We keep records of any communication we have with you only for as long as needed to offer the requested services or to meet legal
requirements.
How we keep your personal data secure
· All paper records are kept safely in the Caravan & Motorhome Club Booking Diary.
· All digital records are kept securely with password access only.
· We do not keep a record of any account details from a cheque payment.
· When your information is no longer required, we ensure it is deleted in a secure manner.
Information Rights
You have the right:
· To access your personal data and to see what information we hold about you.
· To ask for your data to be deleted or corrected.
· To ask us to stop processing your data.
For any of the above, please do get in touch, and we will comply with your request as quickly as possible, subject to any legal limitations.
Further information is available on the ICO website: https://ico.org.uk/